Comments on: I Hate Software Excuses (And You Should Too)

By: Daniel Brown

Daniel Brown — Sat, 23 Jan 2010 18:34:03 +0000

Fair enough, jstrazzere; good view point on the situation. This blog won’t be much fun if we all agreed and didn’t debate. Would it?

Thank you so much for taking the time to comment. As the author, I really appreciate it.

By: jstrazzere

jstrazzere — Sat, 23 Jan 2010 15:13:57 +0000

Sorry, I can’t agree.

I hate software excuses, too. But I blame the people and their processes. You excuse them and blame the sofware.

By: Daniel Brown

Daniel Brown — Sat, 23 Jan 2010 02:52:30 +0000

Clearly…nothing! If the lady pulled a key off the shelf that went to the door and gave it to me, it would have just worked. Instead she had to grab a fob, program it. The programming process was convoluted and clearly didn’t work that well. That’s a software problem. It could be a process problem too, but I think the people did everything they were suppose to do (according to the process). They definitely weren’t stupid or incompetent or lazy (except for maybe our office admin).

It’s a possible scenario that the first time I get a physical key, and it doesn’t work. But chances are if it doesn’t work, it’s the wrong key. It’s not usual that it’s the right key, and it doesn’t work.

Have you ever lent a physical key to a friend or neighbor to water your plants while you’re on vacation, and it just didn’t work? Come on!!

By: jstrazzere

jstrazzere — Tue, 12 Jan 2010 13:41:33 +0000

Clearly this is not a software problem – it’s a people and process problem.

If the door were locked by a physical key, but the processes were the same, you would have the same problem.